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FAQ

Frequently Asked Questions

  1. 1
    Do you recommend putting a sheet on the mattress?
    Yes. We recommend that you put only one sheet on the mattress.
  2. 2
    Why are the measurements of my bed pad/overlay not meeting the specifications?
    It can take up to 48 hours for compressed foam to fully recover to original size. The longer the foam has been under compression, the longer it will take to rebound.
  3. 3
    My foam product is turning to a darker color. Is this bad?
    No, foam oxidizes with exposure to light and air. The foam will still perform as intended.
  4. 4
    Do you sell to the public?
    No, we sell only to authorized home health care dealers. Please contact us for dealers in your area.
  5. 5
    What is the minimum order amount?
    There is a minimum order amount of $200.00.
  6. 6
    Are Vitacare products subject to sales tax?
    All Vitacare products are subject to GST or HST, where applicable.